Privacy Policy

Introduction

Splash Auto Spa NYC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or mobile detailing booking form to schedule services.

Information We Collect

When you book a mobile detailing appointment, we collect the information you provide through our booking form, including:

• Full name
• Phone number
• Email address
• Service address (street, city, state, ZIP code)
• Vehicle make, model, and size
• Selected service package and add-ons
• Preferred appointment date and time
• Photos of your vehicle (if you choose to upload them)
• Payment information processed securely through Stripe

How We Use Your Information

We use your information to:

• Schedule, confirm, and perform your mobile detailing service
• Communicate with you about your appointment, including reminders and updates
• Process deposits and payments
• Send appointment-related text messages and emails
• Coordinate our schedule and route our mobile service team
• Improve our services and customer experience

SMS and Text Messaging

By providing your phone number and booking a service, you consent to receive text messages from Splash Auto Spa NYC related to your appointment — including booking confirmations, reminders, scheduling updates, and service-day communications.

Message and data rates may apply. You can reply STOP at any time to opt out of appointment-related text messages, or reply HELP for assistance.

Your SMS consent is not shared with third parties or affiliates for marketing purposes.

Information Sharing

We do not sell or rent your personal information. We only share your information with trusted service providers when necessary to operate our business, such as:

• Stripe — for secure payment processing
• Jobber — for scheduling and route management
• Our internal team members who perform or coordinate your service

These providers are contractually required to protect your information and only use it for the services they provide to us.

Data Security

We use industry-standard security measures, including encrypted connections and secure payment processing, to protect your personal information. Access to booking data is restricted to authorized team members only.

Your Choices

You may update or cancel your appointment by calling or texting us at (323) 772-7083. If you would like us to delete your booking information, contact us and we will honor your request as required by applicable law.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Splash Auto Spa NYC
Phone: (323) 772-7083
Instagram: @splashautospanyc